Return & refund policy

A final operational return window has not been invented. The principles below are the safe customer-facing baseline until NIHAO MART confirms its exact business terms.

If something arrives wrong or damaged

Contact NIHAO MART support as soon as possible with the order number and clear photo/video evidence of the issue. Keep the product, packaging and included items in their received condition while the case is reviewed.

Eligibility depends on the item

Hygiene-sensitive, personalized, used or damaged-after-delivery items may require different handling. Product-specific exceptions should be stated before purchase.

Refund method

Approved refund timing and method depend on the original payment method and final business policy. Exact processing days will be published only after NIHAO MART confirms them operationally.